Delivery and Returns
Do you Deliver?
Yes we do, what's better than beer delivered to your door. We will deliver foc if you are within 10 miles of our store. If your order is over £60 we will deliver foc. For any other orders we can deliver and the cost for delivery will be calculated on checkout.
What is your delivery policy?
We will only sell to those over the legal age of 18 years old. Our website requires you are acknowledge you are over 18 and our couriers will refuse the delivery if they find it for under age consumption. In that case the cost of your products will be delivered however we cannot refund the cost of delivery.
What is your returns policy?
We will only sell to those over the legal age of 18 years old. Our website requires you to acknowledge you are over 18 and our couriers will refuse the delivery if they find it is for under age consumption. In that case the cost of your products will be refunded once we receive and check them however we cannot refund the cost of delivery.
What if I'm not satisfied with my order?
If you really don't like what we've delivered please do let us know, we are confident that our stock is some of the best real ale, craft beer and fine cider you can buy however we will happily exchange or refund your order if you are not satisfied.
Gifts and Gift Cards
My order is a gift - Can you gift wrap and send with a card?
Yes we can, just let us know when you order and we will ship it ready to be presented!
Do you sell gift cards?
Yes! Virtual Gift Cards are available to purchase online here: https://www.stableales.co.uk/products/stable-ales-gift-card?_pos=1&_sid=0fc80b0a3&_ss=r
and are available in denominations of £10, £25, £50 or £100. If you would like a personalised gift card please get in touch and we can arrange this for you.
Gift Cards are also able to be purchased in person at our taproom and bottle shop in Melbourne.
Payments and Orders
Can I buy and pay for an order over the phone?
No, we are unable to take payments over the phone; however, all the products available in our shop are available on our website, which takes secure payments.
Can I order online and pick up from your store?
Yes, when ordering online, we offer click & collect. .
Do you keep my credit card number when I order online?
No, we do not keep credit card information on our website as payments are processed by Shopify, a secure third party website
Do I get an order confirmation?
When you place your order, we'll send you a confirmation email which gives you a breakdown of your order.
You'll also receive an email with an update once your order has been dispatched.